Privacy policy

Last updated: 15th October 2024

This Privacy Policy applies to all personal information collected by Sapher AllHeart and its related bodies corporate (we, us, and our) [including via our website located at www.sapherallheart.com and from the provision of our software as-a-service products (our Services)].

We may modify or amend this Privacy Policy from time to time. We will publish any updated version of this Privacy Policy on our website.

Unless you notify us otherwise, we will assume that you consent to the collection of all information provided to us for use by this Privacy Policy.

1. What is “personal information”?

(a) Personal information is defined as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this Privacy Policy.

2. What information do we collect?

(a) The kinds of personal information that we collect from you will depend on how you use the website and our Services. The personal information which we collect and hold about you may include: First name, last name and email address.

(b) Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually need your first name and email address.

3. How we collect your personal information

We collect personal information from you whenever you input such information into the website. Our web servers may automatically collect information when you visit our websites, including:

1. the parts of our website you access during your visit; and
2. your actions on our website.

We also collect cookies from your computer which enable us to tell when you use the website and also to help customize your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) The primary purpose for which we collect, hold, use and disclose your personal information is to provide you with our Services.

(b) We customarily disclose personal information only to our service providers who assist us in operating our website and providing the Services. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

(c) We may also use your personal information for the purposes of direct marketing. By using our website and/or our Services, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. You may also request not to receive direct marketing material from us by contacting us at [email protected]

5. How we hold your personal information

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorized access, modification or disclosure. This includes the use of encryption by default, firewalls, monitoring of suspicious activity, data backup and recovery, and controlled site access.

6. Access and correction

For security reasons, we may require you to put your request in writing and to provide information that allows us to verify your identity. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part (and we will let you know about this before actioning your request).

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

7. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our Executive Leadership Team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

How to contact us about privacy

If you have any queries, or if you seek access to or correction of your personal information, or if you have a complaint about our privacy practices, you can contact us through our Chief Operating Officer at [email protected]